Career Opportunities with PrizeLogic

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Current job opportunities are posted here as they become available.


Customer Success Manager

Department: Customer Success
Location: Chicago, IL

Act as a key point-of-contact for customers, advocating for their interests and giving voice to their feedback. Review and assess customers' progress and offer recommendations based on results. Ensure highest customer satisfaction and return on investment†while enhancing customer experience. Define business objectives for the customer and develop a strategic direction for success.†

This role collaborates with all departments of our organization; working with members of Legal, Project Management, Customer Support, and Fulfillment Teams to provide integrated, high-touch service to our clients. In this key account support role you will gain exposure to our spectrum of solutions having the opportunity to observe business development professionals and contribute to client reports and presentations.

Our clients mainly consist of Fortune 500 brands, promotional agencies, traditional ad agencies, and digital shops. An ideal candidate will be experienced in account service, self-motivated, client service driven, with a desire to be challenged.

RESPONSIBILITIES WILL INCLUDE:

  • Responsible for day-to-day client management & communication
  • Responsible for working collaboratively with cross functional teams on new projects
  • Participating in new business activities including scoping calls, generating quotes, ideation, proposals
  • Assembling and providing promotion data to clients including opt-ins, KPIs, weekly/daily analytic reports, and the Post Promotion Report

JOB SPECIFICATIONS AND COMPETENCIES:

Bachelorís Degree preferred, 5 or more years of strategic account/customer support leading to the retention and growth of key account
Experience in marketing, client services, or strategy is highly preferred; promotions experience is a plus
Hands-on client experience is a plus
Proven track record of driving/impacting revenue
Excellent organization, communication, and follow-up skills
Excellent interpersonal, writing, grammatical and proofing skills
Strong analytical skills
Ability to handle multiple projects, relationships, and tasks simultaneously
Extreme attention to detail
Proficient in MS Word, MS PowerPoint, and MS Excel
Excellent client management, expectation management, negotiation, and conflict resolution skills
Background in interactive digital marketing with experience in web-related production is strongly preferred

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