Career Opportunities with PrizeLogic

A great place to work.

Careers At PrizeLogic
Share with friends or Subscribe!

Current job opportunities are posted here as they become available.


Part Time Customer Support Coordinator

Department: Customer Service
Location: Southfield, MI

Job Purpose

The role of the Customer Support Coordinator is to provide outstanding customer service to improve customer satisfaction for all Prizelogic client promotions. Part time hours are 20-29 hours per week, Monday through Friday. 

Primary Duties and Responsibilities:

The Customer Support Coordinator is responsible for some or all of the following:

  • Handle and resolve customer complaints/inquiries across multiple channels in a timely and accurate manner

  • Interface with customers and internal team members to handle all consumer facing support functions

  • Serve as a support agent for both customers and clients

Qualifications:

  • General competency in Microsoft Office Suite of Tools.

  • General Microsoft Windows usage

  • Advanced knowledge of Internet tools and browsers

  • Typing skills (45-50 wpm)

  • Strong written communication skills

Personal Characteristics

  • A successful candidate is a self-starter with a passion for assisting consumers with the ability to manage multiple projects simultaneously

  • Highly detail oriented

  • Positive attitude and the ability to demonstrate patience and politeness under all circumstances 

  • Great organizational skills

  • Must be willing to take responsibility, to work well as a team member and to work independently; ability to understand and follow directions and complex policies and procedures; ability to deal with confidential data

Experience

  • Previous customer interaction responsibility preferred

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System