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Customer Engagement Expert

Department: Customer Success
Location: Chicago, IL

In the role of Customer Engagement Expert you will experience an all-encompassing understanding of our approach to executing various types of interactive promotions. This role collaborates with all departments of our organization; working with members of Legal, Project Management, Customer Support, and Fulfillment Teams to provide integrated service to our client MillerCoors. In this key account support role you will gain exposure to our spectrum of solutions having the opportunity to observe business development professionals and contribute to client reports and presentations.

Our ideal candidate will be self-motivated, client service driven, with a desire to be challenged.

RESPONSIBILITIES WILL INCLUDE:

Responsible for day-to-day client management & communication
Responsible for working collaboratively with cross functional teams on new projects
Participating in new business activities including scoping calls, generating quotes, ideation, proposals
Assembling and providing promotion data to clients including opt-ins, KPIs, weekly/daily analytic reports, and the Post Promotion Report

JOB SPECIFICATIONS AND COMPETENCIES:

Education: Bachelor’s Degree
3-5 years of experience in marketing, client services, or strategy.
Highly regulated industry experience is a plus

Promotions experience is a plus
Hands-on client experience is a plus
Proven track record of driving revenue
Excellent organization, communication, and follow-up skills
Excellent interpersonal, writing, grammatical and proofing skills
Strong analytical skills
Ability to handle multiple projects, relationships, and tasks simultaneously
Extreme attention to detail
Proficient in MS Word, MS PowerPoint, and MS Excel
Excellent client management, expectation management, negotiation, and conflict resolution skills
Background in interactive digital marketing with experience in web-related production is strongly preferred

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